Then click “New Evaluation”:
Then follow the prompts to create your evaluation.
Remember you can always edit your evaluation later by clicking “All Evaluations” instead.
Workflows
Custom Evaluations
How to setup custom evaluations
You can setup and track a custom evaluation for your workflow creating a custom evaluation. The idea is to create a custom rubric to grade the conversation, and then track the results of that rubric over time to identify trends and issues.
After setting up your workflow. Headover to evaluations:
Then click “New Evaluation”:
Then follow the prompts to create your evaluation.
Remember you can always edit your evaluation later by clicking “All Evaluations” instead.
Then click “New Evaluation”:
Then follow the prompts to create your evaluation.
Remember you can always edit your evaluation later by clicking “All Evaluations” instead.